Refund and cancellation policy

Refund policy updated: 6 October 2026

Service fees and session formats are confirmed in writing before payment. The timeframes below are standard market practice — proposed, pending business confirmation.

Scope

This policy applies to paid financial planning consultations and personalized planning services for first-time homeowners arranged through Harbor Home Planning Co., Ltd. (Tax ID 0105980941412 ).

Cancellation by you

If you cancel at least forty-eight (48) hours before a scheduled session, you may request a full refund of fees paid for that session or reschedule once at no extra charge, at our discretion.

Cancellations within forty-eight (48) hours may incur a fee up to fifty percent (50%) of the scheduled session fee to cover reserved time, unless we fill the slot.

Rescheduling

One free reschedule is allowed when requested at least twenty-four (24) hours in advance. Further changes may be treated as cancellation.

Deposits

If a deposit is required for extended planning work, unused portions are refundable when you cancel before deliverables are started. Once scenario workbooks or memos are delivered, fees for completed work are non-refundable.

No-shows

Failure to attend without notice is treated as cancellation within forty-eight (48) hours.

Work already started

After we begin analysis using your documents, refunds cover only the unused balance of fixed-fee packages, calculated pro rata.

Our cancellation

If we cancel, you receive a full refund or priority rescheduling.

Processing

Approved refunds are processed within fourteen (14) business days to the original payment method where possible.

How to request

Email info@panel-harborpoint.click or call +66-2-527-6814 with your name, session date, and payment reference. Disputes may be raised under the Consumer Protection Act B.E. 2522 where applicable.